Frequently Asked Questions

Should I wait as long as possible before having my carpet cleaned?

No. Dirt is an abrasive, like sandpaper. Every time you step on your carpet, you grind dirt into the carpet fibres – cutting them. This cutting causes your carpet to wear out faster. While vacuuming helps, it is simply not enough. The longer you wait to have your carpet cleaned, the more damage you do to it and the faster it wears out.

Is the only reason to clean my carpet to make it look nice?

No. As you probably know, outdoor air contains pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust – and hundreds of other chemicals. When you come inside you carry all these pollutants on your hair, clothing and skin. Not surprisingly, they end up trapped in your carpet – cleaning is the only effective way to get them out.

Are all carpet cleaning methods equally effective?

No. Dry cleaning methods do not rinse your carpet in any way. Instead they may leave a dirty residue. The most effective method is hot water extraction – the technique used by ServiceMaster Cambridge.

Hot water extraction means that a hot water cleaning solution is forced under high pressure into your carpet – and then extracted using suction.

Many major manufacturers and retailers – including Allied Carpets, Royal Wilton, Axminster Carpets, Harrods, Next and Habitat – recommend ServiceMaster to clean their products.

Can anyone clean my carpets providing they have the right equipment?

No. Many companies own hot water systems but do not train their staff correctly to use them.

We have over 30 years experience in the industry and are backed up by one of the largest carpet cleaning franchise companies in the world so our staff are trained to the highest standards.

Surely I should just pick the company that offers the lowest price?

No. There are many problems with low-cost services. The most common one is that they simply will not deliver a proper cleaning service – they remove the visible dirt but leave behind all the bacteria, pollen and other chemicals that can cause health problems. Also beware of companies that quote very low prices then add on “extras” once they are inside your house.

Can you give me an exact quotation over the phone?

Sorry but it is very unlikely unless we have visited your home or business before. For first time customers, we prefer to make a site visit to measure up and check the condition of the carpets.

Do you offer a full money-back guarantee?

Yes. We pride ourselves in the quality of our work and believe that customers should not have to pay for work that they are not entirely satisfied with.

Get In Touch.

We are asked many questions about how best to look after carpets, flooring, and upholstery furniture. With our years of experience, you can trust us to have the right answers! See above to see the most common questions we get asked – or ask your own!

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